Frequently Asked Questions and Terms and Conditions
These are always being updated so please check back regularly.
FAQ's
How much are your classes?
There are two options for our weekly classes; you can join our Membership, which is £10 per month, and makes your classes £8 each. If you can't commit to coming along every week, or are visiting us from another studio, or out of town, you can choose the Single Class option, which is £11.50. Workshops and specialist classes will be priced accordingly.
All our classes and events are listed on our Bookwhen Site at www.bookwhen.com/lucypole.
I’m not skinny. Will I still be able to lift my body weight?
Absolutely yes. Pole is for EVERY kind of body, and we’re experienced with working with all of those bodies. You learn as you go along, and part of your training will be strength, conditioning and flexibility.
I’m not fit at all. Is Pole still okay for me?
Yes. Pole is perfect for you. Your fitness, strength and flexibility will grow as you attend classes, and the more consistent and regularly you can come to class, the quicker it will happen.
Where is your studio?
Our address is Unit 29, Crawley Mill Industrial Estate, Dry Lane, Crawley, Witney, OXFORDSHIRE. We have full instructions on how to find the studio at www.lucypole.com/contact.
Is there parking?
There is free parking on the Trading Estate. Please do make sure you avoid leaving your car in front of any of the other businesses.
Can I get a bus to the Studio?
Sadly, there isn’t a reliable public transport service that comes past the Trading Estate.
What should I wear?
For at least the first few months, you can wear absolutely whatever you want. We recommend that you choose clothing that YOU feel 100% comfortable in. There is no need to wear a bikini, or be near-naked (that’s for later on, when you are doing more advanced movements and need your skin to grip the pole) – we want you to be able to fully focus on the class and not on how you feel in your clothes, so whatever works for you, works for us. Further along, we will ask you to bring or wear shorts, as you will need the skin on your thighs to help you grip in some of the movements.
What do I need to bring with me?
Most importantly, we need you to bring an open heart and mind, and some determination. Other than that, a cold drink in a non-spill bottle and a hand cloth or towel is useful, but not necessary.
Can I bring my friend with me?
If we have room in the class we have allocated you to for your Taster Session, we would absolutely LOVE to meet your friend too. If we don’t have space in that particular class, we will try to offer you other options so that your friend can be accommodated.
Will the class I do my Taster in be the class I join?
Yes, we try to do this as often as possible so that you don’t have to meet new groups of people over and over again.
Can my children sit in reception while I do my lesson?
Our insurance doesn’t allow this, but we do offer a lunchtime class on a Wednesday where you can bring your small people along with you.
I am not able to do the same class each week as I work shifts – can I still sign up?
Yes! Our new booking system should help to make this really simple for you. If you still have questions, please email me at lucy@lucypole.com. Our only requirement is that you complete a Beginner Course if you have never done pole before - this is to ensure your safety during other classes.
I’ve got really bad anxiety. Will I be safe at the studio?
First of all, breaaattthheeee. Great job. In answer to your questions, YES YES YES. We are experienced in working with people with anxious thoughts and feelings (and lots of other mental health situations) and we want to reassure you that we know what it feels like to be terrified. We’re here for you, and you’re going to love this new hobby. Promise.
Do you support a variety of genders/body types?
We try our hardest to be inclusive and diverse in as many aspects as we can. We welcome EVERY body and EVERY gender; and we love to learn.
Do I do a different class each week?
If you want to, yes! If you are a Beginner, you'll complete a Beginner Class first, and it's recommended that you try to attend each of those classes - this helps avoid injury, and gives you a solid foundation of learning/
I’m not flexible at all! I can’t even touch my toes. Can I still try pole?
Flexibility is absolutely not necessary for you to do pole. Yes, if you want to compete or perform or do elite level movement at some stage, flexibility will definitely help, but it’s absolutely NOT necessary to enjoy all the different aspects of Pole Dance.
I can’t even do a press-up – can I still pole?
I am rubbish at press-ups. So yes, yes, yes you can DEFINITELY still pole. We don’t expect you to be strong, fit or flexible when you join. That’s exactly why you’re here with us – to learn!
What if I have existing health conditions?
Our teaching team are the proud owners of chronic and long lasting health conditions, and we have a fair bit of experience with many types of physical and emotional issue. Please speak to us outside of class so that we can understand how we can best support you.
Is there an age limit? Will I be too old?
Ha! You are NEVER too old to do anything that you want. No, there is absolutely no age limit.
Can my 14 year old daughter come with me?
At this time, we don’t take any students under the age of 16. If you think that your under-16 would benefit from Pole for mental health reasons, please contact us separately so that we can discuss.
Can I bring my children to the studio while I do my lesson? They are really well behaved
Our insurance doesn’t allow this, but we do offer a lunchtime class on a Wednesday where you can bring your small people along with you.
What should I expect from the sessions?
We start our lessons with a comprehensive warm up, which will include strength, conditioning and stretch, and get you warmed up and ready to rock and roll on those poles. We then move onto a section called Flow. This is where we learn things that don’t require any specific clothing or equipment, are usually feet on the ground, and can sometimes include transitions, dancing, and moves linked together. The third section of the class is what we call ‘aerial’, where students go upside down and learn the harder moves that require more grip and more assistance. Until you are ready to go upside down, you will be learning sit poses, combinations and doing all your moves on both sides of your body while the others are working on aerial things.
Whilst they ARE labelled with a guide to the level that the class content will be aimed at, ALL or our classes can accommodate mixed ability, so please don't stress!
What are the non-physical benefits of doing pole?
Where do we start? Pole is beneficial in so many ways. Here are just a few that we can think of:
* Increased confidence
* Increased self-esteem
* High likelihood that you’ll commit for longer than you have in the past
* Learning about your self, your behaviours and your habits
* Making new friends, creating new relationships
* Finally realising how amazing you are, and being told so regularly by an incredible group of humans
Do other Mums do pole?
Yes definitely! We think that over 50% of our students are Mums, and LucyPole is a great way to share all of those Mum feelings, problems and victories. We also run a class on a Wednesday lunchtime where you can bring your small people so that you don’t have to worry about childcare.
Can I do lessons on my own, not in a group?
Yes, we offer private tuition on various days of the week and love creating closer relationships in a 1:1 context. Although we really recommend group lessons, private tuition can really help either as an alternative OR alongside regular group lessons.
1 hour private tuition with Lucy: £40
There are two options for our weekly classes; you can join our Membership, which is £10 per month, and makes your classes £8 each. If you can't commit to coming along every week, or are visiting us from another studio, or out of town, you can choose the Single Class option, which is £11.50. Workshops and specialist classes will be priced accordingly.
All our classes and events are listed on our Bookwhen Site at www.bookwhen.com/lucypole.
I’m not skinny. Will I still be able to lift my body weight?
Absolutely yes. Pole is for EVERY kind of body, and we’re experienced with working with all of those bodies. You learn as you go along, and part of your training will be strength, conditioning and flexibility.
I’m not fit at all. Is Pole still okay for me?
Yes. Pole is perfect for you. Your fitness, strength and flexibility will grow as you attend classes, and the more consistent and regularly you can come to class, the quicker it will happen.
Where is your studio?
Our address is Unit 29, Crawley Mill Industrial Estate, Dry Lane, Crawley, Witney, OXFORDSHIRE. We have full instructions on how to find the studio at www.lucypole.com/contact.
Is there parking?
There is free parking on the Trading Estate. Please do make sure you avoid leaving your car in front of any of the other businesses.
Can I get a bus to the Studio?
Sadly, there isn’t a reliable public transport service that comes past the Trading Estate.
What should I wear?
For at least the first few months, you can wear absolutely whatever you want. We recommend that you choose clothing that YOU feel 100% comfortable in. There is no need to wear a bikini, or be near-naked (that’s for later on, when you are doing more advanced movements and need your skin to grip the pole) – we want you to be able to fully focus on the class and not on how you feel in your clothes, so whatever works for you, works for us. Further along, we will ask you to bring or wear shorts, as you will need the skin on your thighs to help you grip in some of the movements.
What do I need to bring with me?
Most importantly, we need you to bring an open heart and mind, and some determination. Other than that, a cold drink in a non-spill bottle and a hand cloth or towel is useful, but not necessary.
Can I bring my friend with me?
If we have room in the class we have allocated you to for your Taster Session, we would absolutely LOVE to meet your friend too. If we don’t have space in that particular class, we will try to offer you other options so that your friend can be accommodated.
Will the class I do my Taster in be the class I join?
Yes, we try to do this as often as possible so that you don’t have to meet new groups of people over and over again.
Can my children sit in reception while I do my lesson?
Our insurance doesn’t allow this, but we do offer a lunchtime class on a Wednesday where you can bring your small people along with you.
I am not able to do the same class each week as I work shifts – can I still sign up?
Yes! Our new booking system should help to make this really simple for you. If you still have questions, please email me at lucy@lucypole.com. Our only requirement is that you complete a Beginner Course if you have never done pole before - this is to ensure your safety during other classes.
I’ve got really bad anxiety. Will I be safe at the studio?
First of all, breaaattthheeee. Great job. In answer to your questions, YES YES YES. We are experienced in working with people with anxious thoughts and feelings (and lots of other mental health situations) and we want to reassure you that we know what it feels like to be terrified. We’re here for you, and you’re going to love this new hobby. Promise.
Do you support a variety of genders/body types?
We try our hardest to be inclusive and diverse in as many aspects as we can. We welcome EVERY body and EVERY gender; and we love to learn.
Do I do a different class each week?
If you want to, yes! If you are a Beginner, you'll complete a Beginner Class first, and it's recommended that you try to attend each of those classes - this helps avoid injury, and gives you a solid foundation of learning/
I’m not flexible at all! I can’t even touch my toes. Can I still try pole?
Flexibility is absolutely not necessary for you to do pole. Yes, if you want to compete or perform or do elite level movement at some stage, flexibility will definitely help, but it’s absolutely NOT necessary to enjoy all the different aspects of Pole Dance.
I can’t even do a press-up – can I still pole?
I am rubbish at press-ups. So yes, yes, yes you can DEFINITELY still pole. We don’t expect you to be strong, fit or flexible when you join. That’s exactly why you’re here with us – to learn!
What if I have existing health conditions?
Our teaching team are the proud owners of chronic and long lasting health conditions, and we have a fair bit of experience with many types of physical and emotional issue. Please speak to us outside of class so that we can understand how we can best support you.
Is there an age limit? Will I be too old?
Ha! You are NEVER too old to do anything that you want. No, there is absolutely no age limit.
Can my 14 year old daughter come with me?
At this time, we don’t take any students under the age of 16. If you think that your under-16 would benefit from Pole for mental health reasons, please contact us separately so that we can discuss.
Can I bring my children to the studio while I do my lesson? They are really well behaved
Our insurance doesn’t allow this, but we do offer a lunchtime class on a Wednesday where you can bring your small people along with you.
What should I expect from the sessions?
We start our lessons with a comprehensive warm up, which will include strength, conditioning and stretch, and get you warmed up and ready to rock and roll on those poles. We then move onto a section called Flow. This is where we learn things that don’t require any specific clothing or equipment, are usually feet on the ground, and can sometimes include transitions, dancing, and moves linked together. The third section of the class is what we call ‘aerial’, where students go upside down and learn the harder moves that require more grip and more assistance. Until you are ready to go upside down, you will be learning sit poses, combinations and doing all your moves on both sides of your body while the others are working on aerial things.
Whilst they ARE labelled with a guide to the level that the class content will be aimed at, ALL or our classes can accommodate mixed ability, so please don't stress!
What are the non-physical benefits of doing pole?
Where do we start? Pole is beneficial in so many ways. Here are just a few that we can think of:
* Increased confidence
* Increased self-esteem
* High likelihood that you’ll commit for longer than you have in the past
* Learning about your self, your behaviours and your habits
* Making new friends, creating new relationships
* Finally realising how amazing you are, and being told so regularly by an incredible group of humans
Do other Mums do pole?
Yes definitely! We think that over 50% of our students are Mums, and LucyPole is a great way to share all of those Mum feelings, problems and victories. We also run a class on a Wednesday lunchtime where you can bring your small people so that you don’t have to worry about childcare.
Can I do lessons on my own, not in a group?
Yes, we offer private tuition on various days of the week and love creating closer relationships in a 1:1 context. Although we really recommend group lessons, private tuition can really help either as an alternative OR alongside regular group lessons.
1 hour private tuition with Lucy: £40
Ts and Cs
- Terms and Conditions are subject to change without notice. While every effort is made to ensure that all the information on this site is up to date and correct, LucyPole will not be held responsible for any loss, direct or indirect resulting from use of this information.
- By partaking, you agree that if you do not wish to have photographs or videos that show you during class or workshop (or other) activities, please let us know in writing in advance, and make every effort to avoid being in photographs or videos. You can also notify those using cameras during class.
- When you join LucyPole, you are agreeing to attend classes led by an appropriately qualified and insured Instructor who is familiar with the LucyPole Studios, policies and protocols.
- You must give at least 24 hours’ notice to cancel your class, otherwise you will lose your payment and credit.
- Class cancellation PRE 24 hours notice must be done on the booking system. Post 24 hours can not be done must you must notify the instructor of the class, or Lucy by through the below
- Telephone: 07899 722031
- Email: lucy@lucypole.com
- LucyPole prides itself on a welcoming and inclusive atmosphere, by joining you agree to be respectful and inclusive to all other participants and instructors throughout attendance.
- Memberships need to be cancelled through the BookWhen system. Memberships last a minimum of 1 month. During your membership or class pack, you cannot transfer your membership or class pack to another person. Direct Debits are processed through Stripe and will roll over every month until cancelled.
- Class bookings are all to be done through BookWhen, we do not accept cash payments for group classes and/or events. We recommend booking early to avoid disappointment.
- Late attendance to classes - there is a 5 minute grace period of lateness for classes, however, arriving any later than this means you will not be able to join class; you will also lose your credit.
- You will not be permitted access to class without a completed PARQ form. This MUST be filled out when indicated by BookWhen whilst booking your class. If you attend the Mummies Class, you must also complete the Disclaimer.
- The LucyPole Studios standard cancellation policy is 24 hours. No refunds are given for drop in bookings and missed classes are counted against your membership usage for no-shows and cancellations with less than 24 hours notice from the lesson start time. This includes late cancels due to Covid-19 or illness, but excludes the Mummies Class.
- You can ADD yourself to a class up to 15 minutes prior to the start time. As long as you are a current student, known to us and on our system, and you have paid prior to arrival, you are very welcome! If you have any issues booking/paying, please contact Lucy on lucy@lucypole.com or 07899 722031.
- Drop in class bookings, all memberships, lesson packs and other credits are strictly non-transferable.
- All private lesson and one-off workshop bookings also come under our 24 hour cancellation policy. This means all private lesson bookings and workshop bookings are non-refundable and non-transferable if you cancel with less than 24 hours notice from the private lesson or workshop start time and date.
- We reserve the right to cancel classes/change lesson times with low attendance. You will be informed of any changes at least 90 minutes before class time. It is your responsibility to make sure you can access and check all of our forms of communication. In case of a cancelled class our end, you are offered a full refund/transfer for your booking.
- Photoshoots, some one-off guest teacher workshops, intensives, pole camps, courses and masterclasses will come under a strict non-refundable and non-transferable booking and cancellation policy as stated by the external events organiser or workshop host. If this is the case, you will be required to sign a separate cancellation policy for these events which overrides our standard 24 hour cancellation policy described above. If you are in doubt about the cancellation terms for a specific session, these will always be listed in the BookWhen class description.