Ts and Cs
This page is constantly updated. Please make sure that you check back periodically.
Please email me with any queries at all :)
Please email me with any queries at all :)
- Terms and Conditions are subject to change without notice. While every effort is made to ensure that all the information on this site is up to date and correct, LucyPole will not be held responsible for any loss, direct or indirect resulting from use of this information.
- By partaking, you agree that if you do not wish to have photographs or videos that show you during class or workshop (or other) activities, please let us know in writing in advance, and make every effort to avoid being in photographs or videos. You can also notify those using cameras during class.
- When you join LucyPole, you are agreeing to attend classes led by an appropriately qualified and insured Instructor who is familiar with the LucyPole Studios, policies and protocols.
- You must give at least 24 hours’ notice to cancel your class, otherwise you will lose your payment and credit.
- Class cancellation outside of 24 hours notice must be done on the booking system. Inside 24 hours can not be done must you must notify the instructor of the class, or Lucy by through the below
- Telephone: 07899 722031
- Email: [email protected]
- LucyPole prides itself on a welcoming and inclusive atmosphere, by joining you agree to be respectful and inclusive to all other participants and instructors throughout attendance.
- Memberships need to be cancelled through the BookWhen system. Memberships last a minimum of 1 month. During your membership or class pack, you cannot transfer your membership or class pack to another person. Direct Debits are processed through Stripe and will roll over every month until cancelled.
- Class bookings are all to be done through BookWhen, we do not accept cash payments for group classes and/or events. We recommend booking early to avoid disappointment.
- Late attendance to classes - there is a 15 minute grace period of lateness for classes, however, arriving any later than this means that your Instructor has the right to decline you entry; you will also lose your credit for this class. This is for safety reasons, to help you avoid injury. If your Instructor allows you late entry, it is wholly YOUR RESPONSIBILITY to warm up sufficiently to take part.
- You will not be permitted access to class without a completed PARQ form. This MUST be filled out when indicated by BookWhen whilst booking your class. If you attend the Mummies Class, you must also complete the Disclaimer.
- The LucyPole Studios standard cancellation policy is 24 hours. No refunds are given for drop in bookings and missed classes are counted against your membership usage for no-shows and cancellations with less than 24 hours notice from the lesson start time. This includes late cancels due to Covid-19 or illness, but excludes the Mummies Class.
- You can ADD yourself to a class up to 30 minutes prior to the start time. As long as you are a current student, known to us and on our system, and you have paid prior to arrival, you are very welcome! If you have any issues booking/paying, please contact Lucy on [email protected] or 07899 722031. If you’d like to book a specific class but it shows as full, you are welcome to contact Lucy to confirm if there have been cancellations or spaces have offered up.
- Drop in class bookings, all memberships, lesson packs and other credits are strictly non-transferable.
- All private lesson and one-off workshop bookings also come under our 24 hour cancellation policy. This means all private lesson bookings and workshop bookings are non-refundable and non-transferable if you cancel with less than 24 hours notice from the private lesson or workshop start time and date. This means the FULL AMOUNT is due if you cancel within 24 hours.
Cancellation within 48 hours means you may still transfer the lesson to another person, but 50% of the fee WILL be due from you, regardless.
- We reserve the right to cancel classes/change lesson times with low attendance. You will be informed of any changes at least 90 minutes before class time. It is your responsibility to make sure you can access and check all of our forms of communication. In case of a cancelled class our end, you are offered a full refund/transfer for your booking.
- Photoshoots, some one-off guest teacher workshops, intensives, pole camps, courses and masterclasses will come under a strict non-refundable and non-transferable booking and cancellation policy as stated by the external events organiser or workshop host. If this is the case, you will be required to sign a separate cancellation policy for these events which overrides our standard 24 hour cancellation policy described above. If you are in doubt about the cancellation terms for a specific session, these will always be listed in the BookWhen class description.
- Your email address will be added to our mailing list after your first class. If you do not wish to be contacted via email, you must notify Lucy in writing, and it will then be your sole responsibility to make sure you are up to date with any information being shared via email (as this is the preferred form of contact for important information and messages).