Terms and Conditions
These update so please check back regularly.
MISSED CLASSES
At LucyPole, we don't want you to miss a thing, and we expect you to get what you pay for.
So, wherever possible, we want you to catch up on missed classes. But, as with everything, for your missed lesson to be authorised as ‘catch up’ there are a few rules, which we've tried to detail below. Please think of your pole membership a bit like gym membership when it comes to changing or missing classes.
1. You must give at least 24 hours’ notice.
2. The reason for missing class must be something that could not be avoided. Authorisation for catch up will not be given if you missed class for things like:
Regular illness (other than major illness or operations - in this case a doctor's note may be requested)
Tattoos
Social events
3. Wherever possible, work, major illness and holidays will be covered, but please treat this class as you would any other - if you think it’s cheeky to ask, then it probably is!! If you are unsure about what is covered and what isn’t and have something coming up, wherever possible please check BEFORE you miss the class and not afterwards.
4. Our decision is final in all cases.
5. Missed classes must be made up (where applicable) within 6 weeks. unless you have received prior written consent otherwise.
6. Missed classes that you are still due to make up cannot be used as part of your notice period.
At LucyPole, we don't want you to miss a thing, and we expect you to get what you pay for.
So, wherever possible, we want you to catch up on missed classes. But, as with everything, for your missed lesson to be authorised as ‘catch up’ there are a few rules, which we've tried to detail below. Please think of your pole membership a bit like gym membership when it comes to changing or missing classes.
1. You must give at least 24 hours’ notice.
2. The reason for missing class must be something that could not be avoided. Authorisation for catch up will not be given if you missed class for things like:
Regular illness (other than major illness or operations - in this case a doctor's note may be requested)
Tattoos
Social events
3. Wherever possible, work, major illness and holidays will be covered, but please treat this class as you would any other - if you think it’s cheeky to ask, then it probably is!! If you are unsure about what is covered and what isn’t and have something coming up, wherever possible please check BEFORE you miss the class and not afterwards.
4. Our decision is final in all cases.
5. Missed classes must be made up (where applicable) within 6 weeks. unless you have received prior written consent otherwise.
6. Missed classes that you are still due to make up cannot be used as part of your notice period.
CONTRACT TERMS
1. Once you make a membership payment (whether for a full month or pro-rata) you are ACCEPTING our contract terms. This means you are contracted to make THREE payments before being authorised to give notice.
2. Notice must be at least 4 weeks and should be in writing.
3. If you pay by ANY other method than Standing Order, you waive the right to our membership discount. You must then pay £12 per lesson.
4. If you are a Contract Member and your payment is late, you will be charged a £10 late fee.
1. Once you make a membership payment (whether for a full month or pro-rata) you are ACCEPTING our contract terms. This means you are contracted to make THREE payments before being authorised to give notice.
2. Notice must be at least 4 weeks and should be in writing.
3. If you pay by ANY other method than Standing Order, you waive the right to our membership discount. You must then pay £12 per lesson.
4. If you are a Contract Member and your payment is late, you will be charged a £10 late fee.
MISCELLANEOUS
1. If you do not wish to have photographs or videos that show you during class or workshop (or other) activities, please let us know in writing, and make every effort to avoid being in photographs or videos.
2. When you join LucyPole, you are agreeing to attend classes led by an appropriately qualified and insured Instructor who is familiar with the LucyPole Studios, policies and protocols.
1. If you do not wish to have photographs or videos that show you during class or workshop (or other) activities, please let us know in writing, and make every effort to avoid being in photographs or videos.
2. When you join LucyPole, you are agreeing to attend classes led by an appropriately qualified and insured Instructor who is familiar with the LucyPole Studios, policies and protocols.
